Wednesday, August 26, 2009

Mahatma Gandhi, Customer Service Expert

Photo courtesy of gruntzooki on Flickr

A few weeks ago, I came across this image of the famous quote by Mahatma Gandhi and kept it for a couple of reasons. One, I read it every day as the image is a constant reminder to me that a company, CEO, or consultant, felt so strongly about the quote, that they created a sign to be the first image the people attending their event would see, which sets a fabulous tone on the importance of customer service. It also reminds me that when my genuine intention is about how I can help my customers, vs. how I can make the sale, the business flows to me effortlessly and genuinely.

No comments: