Wednesday, May 14, 2008

Thinking of Mothers this week – Super Heroes, Super Service

My four year old drew a picture of me as a super hero and told me how super he thinks of me because I read to him and play with him.

Wow, the amazingly positive impact of how listening and simply being there for him reminds me of how customer service is just that: listening to the client, understanding what they want to achieve and delivering what they have asked for. I am extremely proud of the service we provide our clients and want to share some examples of our own heroes at Janet Helm giving Super Service.

Jen, Operations Manager, delivered exceptional customer service this week when she designed and created a custom cardboard box for a client who was traveling to New Orleans with original artwork. Working with a Louisiana photographer, we created stunning b&w framed prints of a jazz player for our client to give to top performers at a special recognition event being held in their honor. Knowing our client was taking the original as carry-on luggage aboard the flight, Jen crafted the perfect box to safely and effortlessly transport the artwork. Jen’s motto: there’s always a way!

Marina, Project Manager, recently completed a project for a client who required 246 unique glass awards to recognize their sales team. Each custom designed award was etched with logos and the recipients’ name and packaged in a custom keepsake box.

As the awards were to be distributed to all recipients located in 59 locations worldwide on the same day, it was critical the shipments be delivered on schedule. Working with three shipping companies, Marina ensured the awards were delivered on time and on budget by the most cost-effective shipping service available. Mission accomplished!

Kat, our graphic designer, continues to inspire our team and amaze our clients with her brilliant work. She enthusiastically takes on new projects and has amazing results. She’s not one to boast so I will for her. Last month, after successfully completing her diploma in Graphic Design, Kat was officially honored as “Top of the Class” for her outstanding achievements. A real super hero!